Hi Beautiful You! 

Welcome to Sal Terrae Wax. We are honored you've chosen us for your waxing and skin care needs.

Here are a few things to help set the expectation and make your first experience enjoyable: 

Sal Terrae Wax is conveniently located in the L’enfant Plaza Promenade.

955 L’Enfant Plaza SW Washington DC 20024, we are in suite 115.

  1. CANCELLATION POLICY: Should you need to cancel or reschedule your appointment please do so PRIOR to 48 hours of your appointment date. Any appointments canceled without rescheduling PRIOR to the 48-hour window will be assessed a fee of 100% of the total service cost. The system is “self-booking” for your convenience, however, be courteous with your freedom to modify. Excessive modifying, late or canceled appointments (MORE THAN 3 OCCASIONS) will revoke your self-service booking privileges and all appointments will be converted to NON REFUNDABLE, NON TRANSFERABLE PRE-PAID appointments for a period of 6 months.

  • Sal Terrae Wax accepts all major credit cards as well as cash.SHOULD YOU CANCEL SAME DAY AND THE FEE CANNOT BE CHARGED TO YOUR CARD, YOU WILL BE RESPONSIBLE FOR THE FEE BEFORE YOU CAN BOOK ANOTHER APPOINTMENT AND FOR A 6 MONTH PERIOD ALL APPOINTMENTS WILL BE CONVERTED TO  NON REFUNDABLE, NON TRANSFERABLE PRE-PAID APPOINTMENTS.

  • LATE POLICY/FEES: Sal Terrae Wax will enforce a late fee of $25. The grace periods are as follows: 

  • 15 minute appointment/ 5 minute grace period

  • 30 minute appointment/7 minute grace period

  • 45 minutes or longer/ 9 minute grace period 

If you are unable to make it within the allotted grace period, please text me. If there is another time available the same day please request to be moved to that time via text, if you cannot wait for another same-day appointment you may reschedule to another day within a 7 day period of your original appointment(PLEASE NOTE THIS REFERS TO DAYS SAL TERRAE WAX IS OPEN FOR BUSINESS). If you are unable to do either of the options mentioned

you will be subject to a same-day cancellation fee of 100% of the service charge. Please be aware that late arrival to appointments CAN result in you forfeiting your entire appointment as we must be mindful of appointments scheduled after you.

 2. we have created Instagram highlight videos to provide visual directions to the suite on the page @salterraewax. For your first visit please allow an extra 15-20 of travel time to find us, find parking and use the restroom prior to your appointment. Failure to plan properly for your appointment can result in losing time slot or being subject to a wait as we will service clients based on their appropriate appointment times.

3. LAST MINUTE APPOINTMENT MODIFICATION: Please be sure you have read the description of the service you booked! We are most times limited to that service, time-wise for booking, and if there is preparation required it is the guests' responsibility. SHOULD YOU DECIDE TO REMOVE ANY SERVICES FROM AN APPOINTMENT WITH MULTIPLE SERVICES BOOKED, THIS FALLS UNDER OUR CANCELLATION POLICY GUIDELINES. YOU WILL BE SUBJECT TO A FEE OF 100% OF THE SERVICE COST WHETHER THAT SERVICE IS RENDERED OR NOT.

4. Please be sure all contact information on file is accurate and up to date. We communicate heavily via email and text message. Any information pertaining to appointments, menu changes, changes in hours or any other pertinent info that cannot be relayed due to wrong information or unsubscribing from receiving emails will not impact the enforcement of the cancellation policy, you will still be held responsible. Please be sure to check all spam folders.

5. 5. WAXING DURING YOUR CYCLE: Please be aware that starting your cycle the day of your appointment does not forfeit the cancellation policy. While we understand waxing during this time is a bit more sensitive and want everyone to be as comfortable as possible, we do expect women to be mindful of that time of the month and schedule accordingly. Sal Terrae Wax does offer waxing during all stages of menstruation. If you are not comfortable waxing during your cycle, PLEASE DO NOT SCHEDULE AN APPOINTMENT FOR INTIMATE WAXING DURING THAT TIME.

6. please be advised that some services due require a 50% deposit to book. this deposit is non refundable and non transferable for any reason.